Quality Control Circle(QCC)/ICC for Team Leader and Executive

A High Impact training to motivate your Team Member

Date: 12 & 13 October 2010
Time: 9.00 am to 5.00 pm
Venue: SP Inn, Sungai Petani
Your Investment: RM 500 per pax

Early-Bird Registration: 5% discount (before 1st October 2010)
* Group registration up to 10% discount (5 and above)
**100% HRDF-SBL Scheme Claimable

General Outline

A small group of employees who come together to discuss with the management issues related to either quality control or improvement in production methods form a Quality Control Circle (QCC) or Innovative and Creative Circle (ICC). These employees usually work in the same areas, and voluntarily meet on a regular basis to identify, analyze and solve their problems.

It is said that 95% of the problems in workshops can be solved through quality control tools. The Japanese have experienced this! The quality control tools useful for QCCs are Pareto Diagrams, Cause-and-Effect Diagrams, Stratification, Check Sheets, Histograms, Scatter Diagrams, Graphs and Control Charts. Also, logical thinking and experience are a must for solving problems.
The benefits of introducing a quality control circle program in the work place are many.

• Heightened quality awareness reveals faults in the system that might obstruct good practices.
• It improves the quality of your firm’s products and services, thereby increasing the value of your brand, and securing your customers’ confidence.
• The people who are part of the quality control circle will feel a sense of ownership for the project. Higher yields and lower rejection rates also result in enhanced job satisfaction for workers, which in turn drives them to contribute more.
• A quality control circle program also brings about improved two-way communication between the staff and the management.
• Finally, the financial benefits will certainly exceed the costs of implementing the program. A study revealed that some companies improved their savings ten fold!

Implementation involves the following broad steps:
• Firstly, the management is informed about the quality control circle process that is being planned
• A committee is formed, and key persons such as a coordinator and in-house coach are selected.
• The scope is defined, and areas of application identified.
• First-line supervisors in the identified areas are given QCC presentations. It is important to make these impressive, and valuable tips on the subject are available at
• This is followed up with extensive training for coordinators and middle management on the process and their roles.
• Employees are invited to become members of a circle, and trained suitably once they sign up. Thus, a circle is formed and begins work. These may give rise to other circles.

www.qualitycircle.com.my