Saturday, September 25, 2010

Workshop: Control Chart, Histogram & Pareto (Dengan Latihan)

What is a Control Chart?

A control chart is a statistical tool used to distinguish between variation in a process resulting from common causes and variation resulting from special causes. It presents a graphic display of process stability or instability over time.

Every process has variation. Some variation may be the result of causes which are not normally present in the process. This could be special cause variation. Some variation is simply the result of numerous, ever-present differences in the process. This is common cause variation. Control Charts differentiate between these two types of variation.

One goal of using a Control Chart is to achieve and maintain process stability. Process stability is defined as a state in which a process has displayed a certain degree of consistency in the past and is expected to continue to do so in the future. This consistency is characterized by a stream of data falling within control limits based on plus or minus 3 standard deviations (3 sigma) of the centerline [Ref. 6, p. 82]. We will discuss methods for calculating 3 sigma limits later in this module.

NOTE: Control limits represent the limits of variation that should be expected from
a process in a state of statistical control. When a process is in statistical control, any variation is the result of common causes that effect the entire production in a similar way. Control limits should not be confused with specification limits, which represent the desired process performance.

Why should teams use Control Charts?

A stable process is one that is consistent over time with respect to the center and the spread of the data. Control Charts help you monitor the behavior of your process to determine whether it is stable. Like Run Charts, they display data in the time sequence in which they occurred. However, Control Charts are more efficient that Run Charts in assessing and achieving process stability.

Your team will benefit from using a Control Chart when you want to:

Monitor process variation over time.

Differentiate between special cause and common cause variation.

Assess the effectiveness of changes to improve a process.

Communicate how a process performed during a specific period.

Dapatkan ebook percuma tentang Control Chart agar anda lebih memahami penggunaannya.

Krew Quality Circle akan mengadakan Workshop dan Latihan tentang Control Chart, Pareto dan Histogram tidak lama lagi. Pastikan anda tidak melepaskan peluang ini kerana ianya PERCUMA!

Nantikan kehadirannya.Untuk maklumat lanjut, sila sertakan email dan subscribe sekarang.

Quality Circle Crew

Wednesday, September 22, 2010

Peluang menyertai Workshop ICC (beginners dan kumpulan-kumpulan yang baru ditubuhkan)

Rakan-rakan ICC,

Sejak 2005, kami telah menjalankan Workshop ICC, 7 QC Tools, Presentation Skills, QCC/ICC: Report Writing
dan sambutannya amat hebat! Di sini kami ingin menjemput anda untuk
turut serta Workshop:ICC diadakan pada bulan ini sehingga December akan datang.

Di Workshop ICC ini, anda akan ditunjukkan "Cara Memulakan Projek ICC kumpulan Anda dalam Masa 7
hari".Seterusnya anda boleh terus melakukan pengumpulan data-data dan anda pasti bersedia untuk melakukan PENAMPILAN PERTAMA anda di KONVENSION ICC tahun hadapan. Noraiffa akan menunjukkan kepada anda langkah demi langkah apa yang anda perlu lakukan untuk memulakan Projek ICC di syarikat anda hingga berjaya.

Noraiffa juga akan menunjukkan teknik-teknik untuk menentukan Tema, menjalankan analisis, menyediakan slide presentation serta melakukan persembahan ICC untuk Projek anda.


"Tidak seperti trainer ICC yang lain, Noraiffa
melakukan apa yang diajarnya untuk menjadi kumpulan yang terbaik.
Kaedah/latihan yang ditunjukkan olehnya adalah amat berkesan.

Teknik yang diajarnya telah kami gunakan dan memberi peluang
Untuk menampilkan idea kami sendiri dalam projek ICC kami"

~Rashidah Mohd Razif,Peserta Workshop ICC For Beginners


Sekiranya anda mempunyai pengalaman dalam bidang pekerjaan anda, ICC adalah satu channel untuk menunjukkan idea for continuous improvement.Ia adalah teknik yang menggalakkan motivasi dikalangan pekerja saya.

Walaupun pada mulanya mereka adalah seorang yang pemalu dan kurang membiasakan diri dalam public speaking, mereka kini sangat aktif dan bermotivasi.


Berbagai-bagai komen positif telah kami terima daripada
peserta-peserta Workshop tentang pencapaian Trainer di Quality Circle.

Sekiranya anda berminat, kami amat mengalu-alukan kehadiran anda.

Rakan-rakan, buat masa ini, kami juga menjalankan promosi PERCUMA
iaitu "Bantuan dan Bimbingan Selama 6 Bulan" bagi peserta Workshop
ICC (For Beginners). Malangnya, promosi ini terhad kepada bilangan
peserta. Buat masa ini, perkhidmatan "Bantuan dan Bimbingan Selama
6 Bulan" ini masih diberikan untuk Workshop ICC (For Beginners) yang
akan datang.

Pada bila-bila masa sahaja, kami terpaksa berhentikan promosi ini
oleh kerana ianya terhad kepada bilangan peserta tertentu sahaja.

Untuk memastikan anda tidak terlepas dari peluang ini, sila lawati
laman web Workshop ICC untuk maklumat sepenuhnya:

Daftar hari ini supaya anda tidak terlepas.

Semoga berjumpa tidak lama lagi,

-Noraiffa & Krew Quality Circle

PS: Jangan lupa bahawa promosi PERCUMA iaitu "Bantuan dan Bimbingan
Selama 6 bulan" bagi peserta Workshop ICC (for Beginners) adalah
terhad- dan kami mungkin akan menghentikan perkhidmatan ini untuk
workshop-workshop selepas ini.

Quality Control Circle(QCC)/ICC for Team Leader and Executive

A High Impact training to motivate your Team Member

Date: 12 & 13 October 2010
Time: 9.00 am to 5.00 pm
Venue: SP Inn, Sungai Petani
Your Investment: RM 500 per pax

Early-Bird Registration: 5% discount (before 1st October 2010)
* Group registration up to 10% discount (5 and above)
**100% HRDF-SBL Scheme Claimable

General Outline

A small group of employees who come together to discuss with the management issues related to either quality control or improvement in production methods form a Quality Control Circle (QCC) or Innovative and Creative Circle (ICC). These employees usually work in the same areas, and voluntarily meet on a regular basis to identify, analyze and solve their problems.

It is said that 95% of the problems in workshops can be solved through quality control tools. The Japanese have experienced this! The quality control tools useful for QCCs are Pareto Diagrams, Cause-and-Effect Diagrams, Stratification, Check Sheets, Histograms, Scatter Diagrams, Graphs and Control Charts. Also, logical thinking and experience are a must for solving problems.
The benefits of introducing a quality control circle program in the work place are many.

• Heightened quality awareness reveals faults in the system that might obstruct good practices.
• It improves the quality of your firm’s products and services, thereby increasing the value of your brand, and securing your customers’ confidence.
• The people who are part of the quality control circle will feel a sense of ownership for the project. Higher yields and lower rejection rates also result in enhanced job satisfaction for workers, which in turn drives them to contribute more.
• A quality control circle program also brings about improved two-way communication between the staff and the management.
• Finally, the financial benefits will certainly exceed the costs of implementing the program. A study revealed that some companies improved their savings ten fold!

Implementation involves the following broad steps:
• Firstly, the management is informed about the quality control circle process that is being planned
• A committee is formed, and key persons such as a coordinator and in-house coach are selected.
• The scope is defined, and areas of application identified.
• First-line supervisors in the identified areas are given QCC presentations. It is important to make these impressive, and valuable tips on the subject are available at
• This is followed up with extensive training for coordinators and middle management on the process and their roles.
• Employees are invited to become members of a circle, and trained suitably once they sign up. Thus, a circle is formed and begins work. These may give rise to other circles.

Tuesday, July 6, 2010

Quality Circle-A way to Quality Improvement


People are the greatest assets of an organisation, because, through people all other resources are converted into utilities. However, management of ‘People Resources’ has always been a vexed problem ever since the beginning of organised human activities. A number of managerial responses have been developed to answer this question.

Participate methods in the workplace are one way to improve both the work environment for employees and productivity and quality for the company.
Quality Circle is one of the employee participation methods. It implies the development of skills, capabilities, confidence and creativity of the people through cumulative process of education, training, work experience and participation. It also implies the creation of facilitative conditions and environment of work, which creates and sustains their motivation and commitment towards work excellence. Quality Circles have emerged as a mechanism to develop and utilize the tremendous potential of people for improvement in product quality and productivity.

After the Second World War Japanese economy was in the doldrums. Seeing this disastrous effect of war, Americans decided to help Japan in improving the quality standards of their products. General Douglas Mac Arthur who, at that time, was the commander of the occupational forces in Japan took up the task of imparting quality awareness among Japanese to help them improve their products and the reliability of manufacturing systems including men, machine and materials. Thus, by 1975, they were topping the world in quality and productivity. This astonishing and unique achievement in modern history became an eye – opener to the world. Industrialists and politicians from all over the world started visiting Japan to know how they have achieved such magical results in such a short span. The answer to this was painstaking and persevering efforts of the Japanese leaders and workers and the development and growth of the philosophy of small working groups. This resulted in the Quality Circle concept being accepted all over the world as a very effective technique to improve the total quality of work life.
Quality Circle is a small group of 6 to 12 employees doing similar work who voluntarily meet together on a regular basis to identify improvements in their respective work areas using proven techniques for analysing and solving work related problems coming in the way of achieving and sustaining excellence leading to mutual upliftment of employees as well as the organisation. It is "a way of capturing the creative and innovative power that lies within the work force".

Quality Circles is a people – building philosophy, providing self-motivation and happiness in improving environment without any compulsion or monetary benefits. It represents a philosophy of managing people specially those at the grass root level as well as a clearly defined mechanism and methodology for translating this philosophy into practice and a required structure to make it a way of life. It is bound to succeed where people are respected and are involved in decisions, concerning their work life, and in environments where peoples’ capabilities are looked upon as assets to solve work-area problems.
The Quality Circle philosophy calls for a progressive attitude on the part of the management and their willingness to make adjustments, if necessary, in their style and culture.
If workers are prepared to contribute their ideas, the management must be willing to create a congenial environment to encourage them to do so.

The concept of Quality Circle is primarily based upon recognition of the value of the worker as a human being, as someone who willingly activises on his job, his wisdom, intelligence, experience, attitude and feelings. It is based upon the human resource management considered as one of the key factors in the improvement of product quality & productivity. Quality Circle concept has three major attributes:

a. Quality Circle is a form of participation management.
b. Quality Circle is a human resource development technique.
c. Quality Circle is a problem solving technique.

The objectives of Quality Circles are multi-faced.

a) Change in Attitude.
From "I don’t care" to "I do care"
Continuous improvement in quality of work life through humanisation of work.

b) Self Development
Bring out ‘Hidden Potential’ of people
People get to learn additional skills.

c) Development of Team Spirit
Individual Vs Team – "I could not do but we did it"
Eliminate inter departmental conflicts.

d) Improved Organisational Culture
Positive working environment.
Total involvement of people at all levels.
Higher motivational level.
Participate Management process.

A Quality Circle has an appropriate organisational structure for its effective and efficient performance. It varies from industry to industry, organisation to organisation. But it is useful to have a basic framework as a model. The structure of a Quality Circle consists of the following elements.

i. A steering committee: This is at the top of the structure. It is headed by a senior executive and includes representatives from the top management personnel and human resources development people. It establishes policy, plans and directs the program and meets usually once in a month.

ii. Co-ordinator: He may be a Personnel or Administrative officer who co-ordinates and supervises the work of the facilitators and administers the programme.

iii. Facilitator: He may be a senior supervisory officer. He co-ordiates the works of several quality circles through the Circle leaders.

iv. Circle leader: Leaders may be from lowest level workers or Supervisors. A Circle leader organises and conducts Circle activities.

v. Circle members : They may be staff workers. Without circle members the porgramme cannot exist. They are the lifeblood of quality circles. They should attend all meetings as far as possible, offer suggestions and ideas, participate actively in group process, take training seriously with a receptive attitude.The roles of Steering Committee, Co-0rdinator, Facilitator, Circle leader and Circle members are well defined.

by QCC/ICC Coach
-..Take care..